FAQ - Frequently Asked Questions

• Where can I see your furniture in person? Do you have resellers?

  For many years, we have operated a showroom and warehouse in Rosà (Vicenza), within the Bassano classic furniture district, where you can personally view many items featured on our website, as well as additional furniture pieces. We do not have resellers or representatives; we sell furniture directly.

• E' possibile acquistare via internet?

  Yes, for several years now, we have independently developed our website and sell furniture to clients across Italy and Europe. We accept orders placed via email and telephone.

• How can I inquire about furniture prices?

  We have opted not to display the prices of our furniture publicly. You may request pricing for items of interest via email or telephone, quoting their respective product codes.

• How can I place an order?

  Please contact us via email or phone to inquire about the prices of the furniture you are interested in and for further information. Upon your explicit request, we can send you a no-obligation cost estimate via email. You can subsequently confirm the estimate via email or phone, providing us with your name, delivery address, and phone number, and at that point, the order will be placed. Ours is not an automated e-commerce site; we still prefer, whenever possible, a 'personal' approach to furniture sales.

• How is delivery handled?

  Generally, within the Veneto region, delivery is carried out by our own vehicles, with furniture positioned inside the residence. In other regions of Northern Italy, we can also deliver directly, potentially consolidating multiple deliveries for specific destination areas; alternatively, we can ship via a specialized furniture courier. For Central and Southern Italy, including the islands, shipment is handled by a transport company from Bassano: in this instance, transport is understood to be curbside delivery (tailgate), at ground level beneath the residence, with furniture packed, excluding porterage. Frequentlyit is necessary to rely on local carriers, particularly for deliveries in city centers and Southern Italy. However, in the ROME area, we can also arrange for porterage (and potential assembly for furniture requiring it) through our trusted collaborator. Exceptions to these general rules may be made depending on specific circumstances. For any further information, please contact us directly.

• Do you also ship via standard couriers?
  Delivery is entrusted exclusively to experienced transporters who guarantee proper loading and securing procedures for our well-packaged furniture, ensuring it arrives at its destination without any damage.

  We cannot therefore use standard couriers because, even if the furniture is carefully packaged by us, it cannot be subjected to inappropriate maneuvers during loading or movements during transport.
• Do you also ship to Europe?
  Yes, we sell and ship our furniture throughout Europe, always and exclusively through companies specialized in furniture transportation.

  For Switzerland and Great Britain, we also manage the necessary customs procedures.
• What forms of payment do you accept?
  When delivery is carried out by a courier specialized in furniture transport, both the deposit and the balance can be paid via bank transfer, as well as with remote payment using a credit/debit card or ATM card via Pay-by-Link.

  If delivery is made with our own vehicles or if the customer collects the item personally, payment can be made by ATM card, credit card, personal cheque, and cash (up to the legal limit of Euro 5,000.00). 
• What are your delivery times?

  If the requested furniture item is already polished and ready, home delivery times via courier are short, approximately 7-15 days depending on the destination area. Otherwise (if the furniture needs to be polished or manufactured), delivery times become approximately 30, 40, or 50 days depending on the type of furniture.

• Do you create bespoke furniture?

  Yes, we also produce certain types of bespoke furniture. For example, 90% of our tables are always custom-made. Other items, such as some larger sideboards, bookshelves, and all chairs have standard, non-modifiable dimensions. Bespoke production also depends on the specific item.

• Is it possible to order a piece of furniture with a lighter/darker finish than what is displayed on the website or in the showroom?

  Yes, we can finish our furniture in any desired hue: light or dark walnut/cherry, intermediate shades, more or less antiqued finishes, etc. Oak and other woods can also be stained or lacquered in a color of your choice. In some cases, it is also possible to match the finish of a piece of furniture based on a client's sample. Please Note: The perception of colors and shades via computer may vary slightly depending on the type of screen used, its settings, and ambient lighting conditions.

  To provide an accurate reference for the actual finish color, we can dispatch small wood samples featuring the requested stain or lacquer shade.

• May I request different handles and knobs?

  Yes.

• May I select the type of fabric/leather upholstery for the chairs/armchairs?

  Yes, the seating of chairs, small armchairs, armchairs, and settees are upholstered according to client specifications. In addition to the various chairs in our catalog, on the 'Fabrics and Upholstery' page, images of select fabric, leather, and eco-leather samples are available for viewing. Further images are available upon request.

• Can the furniture I see with a walnut/cherry stain finish be ordered with a lacquer finish? And vice versa?

  In general, every piece of wooden furniture can be lacquered (i.e., colored, painted) in any shade. Obviously, if a piece of furniture is originally designed to be lacquered, it is constructed using materials less precious than walnut, such as woods like lime, tulipwood, solid spruce blockboard, etc., given that the wood grain will then be covered by the lacquer. The inverse operation, which is to polish a piece of furniture designed to be lacquered (and made of lime, spruce,...), does not always yield a result comparable topolished walnut. In some cases, it is possible to have both the lacquered version and the polished walnut version.

• Do you accept used period furniture?

  We do not accept used period furniture, not even items previously sold by us, as purchase inquiries exclusively pertain to new furniture (or genuine antiques).

• Do you offer a disposal service for replaced furniture?

  No.